Carter's | OshKosh B'gosh | Skip*Hop eGift Cards

FREQUENTLY ASKED QUESTIONS

Purchasing & Sending

Are there any fees associated with Carter's | OshKosh B'gosh | Skip*Hop Gift Cards?

No. There are no fees associated with Gift Cards. You will only be charged the face value of the Gift Card and shipping. eGift Cards are sent via email and incur no shipping charges.

Can I change the value of a Gift Card after I've paid for it?

Not at this time.

How do I cancel the purchase of a Gift Card?

If your Gift has not been redeemed, you can cancel your purchase by contacting Customer Support. Cancellation is subject to limitations.

Which credit cards do you accept?

VISA, MasterCard, American Express, Discover and Diners Club. We currently accept payment from most countries. Click here to see complete list.

What is a credit card Security Code and why is it required?

In order to protect you from unauthorized transactions, we require your credit card's Security Code

  • MasterCard, VISA, and Discover: The Security Code is the 3-digit number printed on the signature panel on the back of your card. It immediately follows the account number.
  • American Express: The card Security Code (also referred to as the CID number) is printed above the imprinted card number on the front of the card (on either the left or right). **

Card Security Sample

** Please note, there are a small percentage of "plastic-less" card accounts for American Express - Corporate and Purchasing Card accounts. If you have one of these accounts with no AMEX card, please enter 5555 as your card security code.

When is my credit card charged for my purchase?

Your credit card is charged at the time of purchase. This purchase will appear on your credit/debit card statement as CRTS|OSHKSH EGIFT CARD.

When will my recipient receive their Gift Card?

eGift Card: Your eGift Card will be sent via email on the delivery date you choose, with rare exceptions for processing delays. For same-day delivery, most eGift Cards are sent within an hour of the purchase transaction. For future delivery, eGift Cards are sent on the morning of the scheduled delivery date. Please see the "eGift Cards" section below for more about eGift Cards.

Plastic Gift Card: Delivery times are determined by the Shipping Method selection. Orders are generally shipped within 1-2 business days. Once your Gift Card is shipped, you will receive an email with a tracking number, with which you may access the current shipping status of your gift.

What are the shipping options?

eGift Card: eGift Cards will be sent via email. Please see the "eGift Cards" section below for more about eGift Cards.

Plastic Gift Card: You can choose our standard shipping free of charge, or for an additional fee you can choose to expedite your order. You can make your selection under the Shipping Method option. Depending on when your order is placed, it may take 1-2 business days to process order.

How do I check my order status and delivery?

Once your Gift Card is shipped, you will receive an email with a tracking number, with which you may access the current shipping status of your gift.

Where can I ship my order?

Gift Cards may be shipped to valid street addresses within the United States. For your protection, we do not ship to Post Office Boxes.

Receiving & Redeeming

Where can I use my Gift Card?

You can use your Gift Card at Carter's and OshKosh B'gosh company owned and operated stores in the United States and Puerto Rico and online at www.carters.com, www.oshkosh.com and www.skiphop.com for merchandise only.

When does the Gift Card expire?

There is no expiration date on your Gift Card. We recommend that you redeem it soon after you receive it, so you don't forget.

Can I reload my Gift Card after I've spent the full value?

Not at this time.

eGift Cards

What exactly does the recipient receive when I send an eGift Card?

An eGift Card is an electronic Gift Card that is sent via email. On the delivery date you choose, a message is sent to the recipient informing them of your gift, with a link to retrieve it online. The link in the email goes to a page showing the eGift Card you created (the design you selected, with your recipient's name and your personalized message), its value and code number. This page also gives simple instructions for redeeming the eGift Card, including printing instructions. Sometimes, special offers and promotions are listed on the page.

How do you prevent the eGift Card email from getting lost as spam?

We adhere to all industry best practices to ensure successful delivery of the eGift Card via email. Still, there is a chance that the email will be treated as spam or the recipient didn't notice it in their email inbox. You will receive an email message confirming delivery of the Gift Card alert email, and a message notifying you that the eGift Card has been viewed. If the eGift Card goes un-viewed for 15 days after delivery, you will receive a message with options for resolving the issue.

How do I know the recipient actually received the eGift Card I sent them?

You will receive an email message confirming delivery, and a message notifying you that the eGift Card has been viewed. If the eGift Card goes un-viewed for 15 days after delivery, you will receive a message with options for resolving the issue. You may also contact Customer Support with the order number from the email you received confirming your purchase, and we can tell you if the recipient has viewed their eGift Card.

Do I need to print my eGift Card in color? Do I need a special printer?

No and no. Most standard office and household printers are equipped to print eGift Cards, and you do not need to print in color. Some printers produce great results, and older printers sometimes don't print certain images well, but the most important thing is that the Card Number is clear. If it is not, you may need to install a new ink cartridge.

What if someone makes a copy of my printed eGift Card?

Our state of the art technology inhibits fraud, but you must safeguard your eGift Card for your own protection. If someone makes a copy of your Gift Card and redeems it for the full amount, your copy will have no value. No matter how many copies are made, the value of the eGift Card is tied to the Gift Card number. When that number is used, the value of the purchase is deducted from the eGift Card. If you suspect that someone has copied or stolen your eGift Card, contact Customer Support immediately. Any value that has not been used can be re-issued to you in a new Gift Card.

Security & Reliability

Is my order secure?

All personal and financial information is transmitted using the https protocol over a Secure Sockets Layer (SSL), utilizing state of the art technology for consumer protection. Behind the scenes, your web browser is sending all personal and financial information over SSL. The Gift Card purchase process is fully PCI compliant. If you have any questions or concerns, please contact Customer Support.

What if I lose my Gift Card?

Your eGift Card has cash value and should be safeguarded as such. If you lose your Gift Card, contact Customer Support immediately. If your Gift Card has not been redeemed or has some remaining value, we can cancel the original and issue you a new eGift Card for that value.

Who is CashStar?

CashStar is a Maine-based company specializing in eGift Cards that allow consumers and businesses to securely send gift cards over the internet. CashStar's focus is on developing a secure payment technology platform and service dedicated to bridging the digital and physical divide. CashStar is fully PCI compliant.

Supported Billing Countries

US, United States
CA, Canada
AF, Afghanistan
AL, Albania
DZ, Algeria
AS, American Samoa
AD, Andorra
AO, Angola
AI, Anguilla
AQ, Antarctica
AG, Antigua and Barbuda
AR, Argentina
AM, Armenia
AW, Aruba
AU, Australia
AT, Austria
AZ, Azerbaidjan
BS, Bahamas
BH, Bahrain
BD, Bangladesh
BB, Barbados
BY, Belarus
BE, Belgium
BZ, Belize
BJ, Benin
BM, Bermuda
BT, Bhutan
BO, Bolivia
BA, Bosnia-Herzegovina
BW, Botswana
BV, Bouvet Island
BR, Brazil
IO, British Indian Ocean Territory
BN, Brunei Darussalam
BG, Bulgaria
BF, Burkina Faso
BI, Burundi
KH, Cambodia
CM, Cameroon
CV, Cape Verde
KY, Cayman Islands
CF, Central African Republic
TD, Chad
CL, Chile
CN, China
CX, Christmas Island
CC, Cocos (Keeling) Islands
CO, Colombia
KM, Comoros
CG, Congo

CK, Cook Islands
CR, Costa Rica
HR, Croatia
CU, Cuba
CY, Cyprus
CZ, Czech Republic
DK, Denmark
DJ, Djibouti
DM, Dominica
DO, Dominican Republic
TP, East Timor
EC, Ecuador
EG, Egypt
SV, El Salvador
GQ, Equatorial Guinea
ER, Eritrea
EE, Estonia
ET, Ethiopia
FK, Falkland Islands
FO, Faroe Islands
FJ, Fiji
FI, Finland
CS, Former Czechoslovakia
SU, Former USSR
FR, France
FX, France (European Territory)
GF, French Guyana
TF, French Southern Territories
GA, Gabon
GM, Gambia
GE, Georgia
DE, Germany
GH, Ghana
GI, Gibraltar
GB, Great Britain
GR, Greece
GL, Greenland
GD, Grenada
GP, Guadeloupe (French)
GU, Guam (USA)
GT, Guatemala
GN, Guinea
GW, Guinea Bissau
GY, Guyana
HT, Haiti
HM, Heard and McDonald Islands
HN, Honduras
HK, Hong Kong
HU, Hungary
IS, Iceland

IN, India
ID, Indonesia
INT, International
IR, Iran
IQ, Iraq
IE, Ireland
IL, Israel
IT, Italy
CI, Ivory Coast (Cote D'Ivoire)
JM, Jamaica
JP, Japan
JO, Jordan
KZ, Kazakhstan
KE, Kenya
KI, Kiribati
KW, Kuwait
KG, Kyrgyzstan
LA, Laos
LV, Latvia
LB, Lebanon
LS, Lesotho
LR, Liberia
LY, Libya
LI, Liechtenstein
LT, Lithuania
LU, Luxembourg
MO, Macau
MK, Macedonia
MG, Madagascar MW, Malawi
MY, Malaysia
MV, Maldives
ML, Mali
MT, Malta
MH, Marshall Islands
MQ, Martinique (French)
MR, Mauritania
MU, Mauritius
YT, Mayotte
MX, Mexico
FM, Micronesia
MD, Moldavia
MC, Monaco
MN, Mongolia
MS, Montserrat
MA, Morocco
MZ, Mozambique
MM, Myanmar
NA, Namibia
NR, Nauru
NP, Nepal

NL, Netherlands
AN, Netherlands Antilles
NT, Neutral Zone
NC, New Caledonia (French)
NZ, New Zealand
NI, Nicaragua
NE, Niger
NG, Nigeria
NU, Niue
NF, Norfolk Island
KP, North Korea
MP, Northern Mariana Islands
NO, Norway
OM, Oman
PK, Pakistan
PW, Palau
PA, Panama
PG, Papua New Guinea
PY, Paraguay
PE, Peru
PH, Philippines
PN, Pitcairn Island
PL, Poland
PF, Polynesia (French)
PT, Portugal
PR, Puerto Rico
QA, Qatar
RE, Reunion (French) RO, Romania
RU, Russian Federation
RW, Rwanda
GS, S. Georgia & S. Sandwich Isls.
SH, Saint Helena
KN, Saint Kitts & Nevis Anguilla
LC, Saint Lucia
PM, Saint Pierre and Miquelon
ST, Saint Tome (Sao Tome) and Principe
VC, Saint Vincent & Grenadines
WS, Samoa
SM, San Marino
SA, Saudi Arabia
SN, Senegal
SC, Seychelles
SL, Sierra Leone
SG, Singapore
SK, Slovak Republic
SI, Slovenia
SB, Solomon Islands

SO, Somalia
ZA, South Africa
KR, South Korea
ES, Spain
LK, Sri Lanka
SD, Sudan
SR, Suriname
SJ, Svalbard and Jan Mayen Islands
SZ, Swaziland
SE, Sweden
CH, Switzerland
SY, Syria
TJ, Tadjikistan
TW, Taiwan
TZ, Tanzania
TH, Thailand
TG, Togo
TK, Tokelau
TO, Tonga
TT, Trinidad and Tobago
TN, Tunisia
TR, Turkey
TM, Turkmenistan
TC, Turks and Caicos Islands
TV, Tuvalu
UG, Uganda
UA, Ukraine
AE, United Arab Emirates
GB, United Kingdom
UY, Uruguay
MIL, USA Military
UM, USA Minor Outlying Islands
UZ, Uzbekistan
VU, Vanuatu
VA, Vatican City State
VE, Venezuela
VN, Vietnam
VG, Virgin Islands (British)
VI, Virgin Islands (USA)
WF, Wallis and Futuna Islands
EH, Western Sahara
YE, Yemen
YU, Yugoslavia
ZR, Zaire
ZM, Zambia
ZW, Zimbabwe

Carter's | OshKosh B'gosh | Skip*Hop eGift Card, powered by CashStar.